Online Trade Manager - Personalisation and Continuous Improvement

Brighter Futures Start here

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

We have a magnificent opportunity for a talented Online Trade Manager to join our high performing and collaborative team on a fixed term 12-month basis.  

Reporting to the Head of Online Trade, the Online Trade Manager is responsible for maximising online sales growth through embedding and extracting additional value from personalisation capability into online operations, identifying and driving trade experience updates and being a key point of contact for our product and technology teams.

Working closely with the broader Online Trade, Product and 1:1 marketing teams, this role will drive online business transformation by identifying opportunities to tailor the online shopping journey, leading the delivery and execution of these experience uplifts and working closely with stakeholders to ensure the most impactful features are delivered Online. The Online Trade Manager will provide input into the decision making of future Personalisation experimentation and Online experience.

This is a fantastic opportunity for an enthusiastic individual to make a significant impact on our brand's visibility and growth.

What you’ll be doing

• Develop the blueprint and drive the adoption of personalisation as an integrated and evergreen capability in Online, through change management and influence

• Work closely with the Product and 1:1 teams to optimise the way we deliver embedded use-cases to increase benefit potential

• Build ongoing process and relationships with key stakeholders within Kmart to ensure scalability, alignment, and efficiencies in delivery

• Drive the continuous improvement of online personalisation and experience capability, utilising data and insight to identify new ways to apply this capability to drive commercial and experience outcomes

• Develop a robust and customer centric way of analysing, reporting and communicating ongoing benefits of non-feature and personalisation capability

To be successful in this team you will have:

• Degree in Marketing, Media, Communications or related discipline

• Articulate with the ability to engage and influence stakeholders at multiple levels.

• Strong business acumen, particularly in a sales-focused, customer-oriented or retail environment

•  Strong analytics and strategy development experience in retail, FMCG or major brands

• Strong business acumen, particularly in a sales-focused, customer-oriented or retail environment.

• Strong planning, organization, project management and time management skills

• Ability to collaborate and thrive in a fast-paced work environment.

• Ability to navigate ambiguity with confidence

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.

• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.

• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.

• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers!

• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.

• Free onsite parking when you're required to come into the office.

• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.

• A dynamic learning and support program.

• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.

• In-house café that serves breakfast, lunch and includes a collaborative space to work in.

• Reflection room, space for prayer, meditation, or time for yourself.

• Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.

• Regular product sample sales with tonnes of discounted items to purchase.

• Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

• Great career opportunities across the broader Wesfarmers Group.

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. 

In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to do well when applying or working at Kmart, therefore we encourage you to let us know by emailing diversity@kmart.com.au if you would like any adjustments.

As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check.  Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”