Customer Analyst

Brighter Futures Start here

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

We have a magnificent opportunity for a talented Customer Analyst to join our high performing and collaborative team.

Reporting to the Analytics Lead, the Customer Analyst is responsible delivering a roadmap of data initiatives that identify efficiencies, unlock opportunities, and generate revenue across the Customer function. You will have access to large data sets, giving you the ability to make a tangible impact with your analyses.

What you’ll be doing:

• Drive the adoption and use of data in decision making across the organisation through ad hoc data analysis, reporting and BI visualisation

• Perform exploratory analysis and identify important patterns and relationships within the data

• Work with stakeholders to understand their business problems and drive commercial outcomes by providing impartial, hard-hitting insights of accurate, trustworthy data

• Provide technical expertise in data management within marketing and advertising execution platforms to ensure seamless execution of marketing campaigns

To be successful in this team you will have:

Technical Skills required

• Analytics Competency – high level competency in SQL (Snowflake), advanced Excel, Data Visualisation (eg PowerBI, Tableau), Python/R (desirable but not required).

• Business Acumen – knowledge of key and contributing metrics used to assess and derive insights from customer and transaction data.

• MS Office & Presentation skills.

• Ability to proactively translate business needs into data / reporting requirements.

Traits / Abilities 

• Ability to clearly articulate commercial benefits of analytics.

• Stakeholder Management – ability to work with internal stakeholders.

• Commercially savvy, naturally curious, able to positively challenge existing practices.

• Naturally collaborative with a strong emphasis on building relationships both internally and externally

Work Experience

• 2+ years’ experience as an analytics professional with an emphasis on proactive, insights driven, analysis.

• Experience in using those insights to tell a story, solve business problems, affect change, and realise value.

• Experience working in complex, fast paced environments with multiple internal and external stakeholders with differing analytics requirements.

• Strong stakeholder management/ internal consulting experience communicating results of analysis in a format suitable for a range of stakeholders.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.

• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.

• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.

• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers!

• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.

• Free onsite parking when you're required to come into the office.

• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.

• A dynamic learning and support program.

• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.

• In-house café that serves breakfast, lunch and includes a collaborative space to work in.

• Reflection room, space for prayer, meditation, or time for yourself.

• Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.

• Regular product sample sales with tonnes of discounted items to purchase.

• Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

• Great career opportunities across the broader Wesfarmers Group.

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. 

In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to do well when applying or working at Kmart, therefore we encourage you to let us know by emailing diversity@kmart.com.au if you would like any adjustments.

As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check.  Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”