Head of Digital Product & Design

Brighter Futures Start here
 

As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

This is a very exciting time to join the Product Team at Kmart. As we strive to be the best, we are at the forefront of an ambitious transformation aimed at enhancing our customer experience and product offerings. Our goal is to set new benchmarks in the retail industry by delivering innovative, customer-centric solutions. By joining us now, you will be an integral part of our journey to become the leading retail brand in Australia.

As the Head of Product & Design, you will lead and manage a talented team of product managers and designers, focusing on UI/UX design and product development. Your primary responsibility will be to define and execute a compelling product portfolio vision that aligns with our business goals, customer needs, and market opportunities. You will work collaboratively with cross-functional teams and stakeholders to ensure successful delivery of product initiatives that drive business growth and customer satisfaction.

What you’ll do:

Strategic Leadership:

• Define a compelling product portfolio vision that aligns stakeholders and teams with business goals, customer needs, and market opportunities.

• Make strategic decisions and execute a cohesive plan for product development.

Product & Design Management:

• Oversee end-to-end project management of product initiatives, ensuring alignment with brand identity and strategic objectives.

• Lead the development and implementation of data-driven insights and design thinking methodologies.

Customer Insights & Data Strategy:

• Drive and define research strategies to uncover deep customer insights, integrating them into decision-making.

• Develop and implement data strategies to gather, analyse, and share actionable insights.

Personalisation & User Experience Design:

• Leverage data and AI to deliver personalised user experiences across multiple channels.

• Create user-centric designs based on thorough research, aligning design strategies with business objectives.

• Utilise design thinking methodologies and tools effectively.

Automation:

• Identify and leverage AI and automation opportunities to meet customer needs and drive innovation.

• Translate technical concepts into business insights and simplify complex solutions for non-technical stakeholders.

Industry Trends:

• Stay up-to-date on industry trends, competitors, and market landscape to identify opportunities for innovation and growth.

Alignment & Collaboration:

• Ensure alignment of development initiatives with the vision, strategy, and roadmap.

• Work closely with key stakeholders to create and oversee an integrated outcome roadmap.

Capability Building & People Management:

• Assess and build team capabilities, fostering individual strengths and growth.

• Mentor and coach team members, ensuring alignment with organisational goals.

• Recruit and retain high-performing teams, promoting inclusivity and diversity.

What you’ll need

• Experience: 7-10 years in product management and UI/UX design, with a proven track record of defining and launching new products and leading product transformation initiatives.

• Skills: Strong strategic and commercial acumen, excellent communication skills, and the ability to influence and engage stakeholders at all levels. Proficiency in product management and design frameworks, agile methodologies, and data-driven decision-making.

• Expertise in: Customer research, data insights, go-to-market strategies, market analysis, prioritisation, product design, product development, product roadmap planning, and product strategy.

• Leadership: Demonstrated ability to lead and develop high-performing teams, foster a culture of innovation and continuous improvement, and manage complex trade-offs between short-term and long-term value delivery.

Perks and benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office

• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.

• Great career opportunities across the broader Wesfarmers Group.

• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.

• Free onsite parking when you’re required to come into the office.

• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.

• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.

• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.

• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!

• Reflection room, space for prayer, meditation, or time for yourself.

• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing diversity@kmart.com.au

Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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