Service Design Lead

Date: 22-Jun-2022

Location: Mulgrave, VIC, AU

Company: kmartaustr

Brighter Futures Start here


As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.


As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.


Join the team


Kmart Platform Services team are looking to bring on board a Service Design Lead. We are an internal team whose customers are internal developers and application teams. We develop and manage multiple platforms such as Cloud (AWS), API Management (Kong), Event Driven (Confluent) and Developer Tools.


We want to provide services which simplify and enhance the software development and operational process by providing the common services which development team use, thus removing the needs for each of them to develop their own solutions. Our team empowers developers to be autonomous through our self-service platforms.


About You


  • Demonstrated hands on experience with all parts of the service design journey including planning, user research, journey mapping, opportunity identification, stakeholder engagement and communication
  • Work across multiple and simultaneous projects of all sizes and complexity across multiple platforms
  • Run effective design critiques
  • Utilise your solid understanding of Agile, Lean, and Design Thinking principles
  • Work with resourcing to ensure pipeline and capacity needs are met
  • Collaborating closely with stakeholders and the engineering team about insights and strategic design requirement


Your Experience


  • Previous experience as a Designer, UX/CX, Product Owner or User Researcher where you have experience with planning and conducting design research
  • You have worked extensively with Experience Design methodologies principles and process
  • You are a storyteller by nature, and have the ability to create Customer Journey Maps, concepts and Personas


Benefits we’ll offer you:


  • A dynamic learning and support team
  • Competitive remuneration
  • A discount card for Kmart, Target, Officeworks and Bunnings.
  • An inclusive, fun recognition program
  • A bonus program (where eligible)
  • Wesfarmers Share Plan access (where eligible)
  • Development opportunities across Kmart Group (comprised of Kmart, Target and Catch) as well as the broader Wesfarmers Group.


We’re here to make everyday living brighter


From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. 

In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.


A place you can belong


At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.


We believe that everyone should have the opportunity to do well when applying or working at Kmart, therefore we encourage you to let us know by emailing if you would like any adjustments.