Principal Product Designer

Brighter Futures Start Here

As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

Are you passionate about creating exceptional digital experiences and shaping the future of online shopping? We are looking for a Principal Product Designer to join our dynamic team and lead the design efforts across our digital platforms, including the Kmart & Target apps, and websites. This role is essential to driving customer engagement, achieving our ambitious business goals, and ensuring our digital products remain at the forefront of innovation.

As a Principal Product Designer, you will be at the heart of our digital transformation efforts. Reporting to the Head of Product and Design, you will play a critical role in delivering key outcomes for our app and online trade. You will lead high impact projects, operationally support trade activities, and drive the development of new features such as pre-order functionality and online experimentation.

This a is fixed term opportunity to join our talented and collaborative Product team that values creativity, innovation, and a customer-centric approach and redefine the future of digital retail.

What You’ll Be Doing:

• Oversee and mentor a team of designers, fostering a collaborative and innovative work environment. Provide guidance and support to navigate challenges and deliver exceptional design solutions.
• Ensure the creation of consistent and thoughtful end-to-end customer experiences for Kmart and Target online shoppers. Focus on enhancing user satisfaction and driving profitability.
• Work across functions to identify critical customer journeys and implement strategies to improve them, enhancing the overall customer experience.
• Collaborate with cross-functional teams to make necessary changes to the website and apps, supporting trade activities and ensuring a seamless online shopping experience.
• Lead the development and implementation of new capabilities, including pre-order functionality and experimentation across online channels, to keep our digital products competitive and user-friendly.
• Promote a customer-centric culture across the organization, ensuring that all design efforts align with the needs and expectations of our users.

To Be Successful in This Role You’ll Have:

• Experience in a similar role, with a strong background in retail and customer-facing products or services. Experience in digital design for e-commerce is highly regarded.
• Exposure to end-to-end design processes, from research and discovery through to delivery and measurement. Experience with human-centered design processes and methodologies.
• Proven ability to work effectively in a high-activity environment with competing priorities and time pressures.
• Strong interpersonal skills, including the ability to make effective presentations and communicate with influence. Outstanding stakeholder management skills are essential.
• Experience leading design teams, with a focus on mentoring, supporting, and driving team success.

Benefits we’ll offer you

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target and Bunnings
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
 

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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