Head of Profit Protection

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We are seeking a dynamic and engaging leader for our Head of Profit Protection to develop and implement comprehensive strategies to prevent fraud, theft, and other forms of profit loss across both our iconic brands. Together, Kmart and Target form a dynamic retail powerhouse, committed to delivering exceptional value and innovative shopping experiences to millions of customers.

In this role you will lead dedicated profit protection and fraud investigations teams, conduct thorough investigations, and collaborate with the operations team to reduce shrinkage. Our Head of Profit Protection will also collaborate across the business, including the sourcing, supply chain, merchandise, finance, legal, and IT departments, to identify and mitigate risks.

What you’ll be doing

• Develop, implement and lead comprehensive strategies to reduce shrinkage.
• Collaborate with store operations to enhance physical and procedural security measures.
• Conduct regular risk assessments to identify potential fraud as well as mitigate risks related to theft and other forms of profit loss.
• Lead and manage the profit protection and fraud investigation teams.
• Develop and implement risk mitigation plans ensuring alignment of profit protection strategies with overall business goals.
• Perform management of ROI of technology and vendors providing investigation techniques.
• Collaborate with various departments, including operations, sourcing, supply chain, merchandise, finance, legal, and technology to identify and mitigate risks.
• Engage and communicate with stakeholders at all levels of the organisation, including the wider Wesfarmers board.
• Effectively manages budgets for profit protection team and initiatives, ensuring optimal allocation of resources.
   

To be successful in this role you’ll have:

• Minimum of 5+ years Loss Prevention experience.
• Leadership experience leading teams with at least 5+ direct reports.
• Proven experience in Strategy Development.
• Strong skills in engaging & collaborating with stakeholders of all levels.
• Experience with board reporting and high level stakeholder communication
• The ability to analyse complex data and identify patterns, trends and anomalies.
• The ability to develop and implement long-term strategies to achieve business goals.
• The ability to understand and manage financial aspects related to profit protection, including budgeting, cost analysis and financial reporting.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
• Free onsite parking when you’re required to come into the office
• We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• In-house café that serves breakfast, lunch and includes a collaborative space to work in
• A reflection room that can be used for prayer, meditation, or time for you
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Regular product sample sales with loads of discounted items to purchase
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
• Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
 

A place you can belong

At Kmart and Target, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

If you would like to explore a career with Kmart and Target and this sounds like the perfect role for you – apply now!

We will be taking a short break and will respond to your application the week commencing the 13th January 2025. We wish you a wonderful holiday season and a Happy New Year!

#LI-Hybri