Customer Insights Manager

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We’re on the lookout for a Customer Insights Manager who brings deep experience partnering with Merchandise teams leveraging customer insights to influence strategy and drive commercial outcomes. In this role, you’ll be instrumental in shaping our product offer and customer experience by embedding insights into merchandise planning, range reviews, and supporting the team to Think Customer everyday.

What you’ll be doing

As a Customer Insights Manager working for Kmart you will:
          

• Lead Merchandise-Focused Insights: Develop and execute a customer insights plan tailored to Merchandise, ensuring alignment with business priorities, timelines, and budgets.
• Partner with Merchandise Teams: Work closely with Buyers, Planners, and Category Managers to understand their goals, influence decisions, and embed insights into range reviews (TPRs), and merchandise strategy.
• Drive Strategic Impact: Translate customer insights into actionable recommendations that shape range decisions, marketing activation, and omni-channel customer strategies
• Champion Customer-Centric Thinking: Advocate for the customer across Merchandise and broader business forums, ensuring insights are understood, applied, and drive measurable results.
• Collaborate Across Functions: Align with the broader Customer Insights team to share best practices, maximise ROI, and ensure a consistent voice of the customer across the business.
• Manage Research Projects: Oversee external research partners to deliver high-quality insights on time and within budget.
  
  

To be successful in this role you’ll have: 

• Merchandise Partnership Experience (Essential): Proven experience working closely with Merchandise teams in a retail environment, with a strong understanding of range planning (TPRs), and merchandise strategy.
• Strategic Influence: Ability to influence decision-making and embed insights into commercial and strategic planning.
• Customer & Market Understanding: Experience in translating customer data into meaningful strategies that enhance the customer offer.
• Analytical & Research Skills: Familiarity with research methodologies and data tools (e.g., Q,  Power BI), with the ability to interpret and communicate findings clearly.
• Strong Communication: Excellent stakeholder engagement and presentation skills, with the ability to tell compelling stories through data.
• Retail Acumen: A background in retail, ideally across both physical and digital channels.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target Officeworks and Bunnings 
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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