Customer Insights Manager

Brighter Futures Start Here

As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

At Kmart, we’re dedicated to delivering affordable, high-quality products that delight our customers across both bricks-and-mortar and online channels. We’re seeking a Customer Insights Manager to lead the development and execution of our Merchandise-focused insights plan. In this role, you’ll be at the forefront of transforming data into actionable strategies that shape our product range, improve customer experiences, and drive commercial growth.

What you’ll be doing:

• Develop & Execute Insights Plan
  Create and maintain a comprehensive Customer Insights plan for Merchandise, ensuring all activities meet team needs and align with business requirements, timelines, and budgets.
• Stakeholder Management
  Collaborate with cross-functional teams to understand information needs, prepare project briefs, and leverage existing data sets to inform decision-making.
• Project & Agency Oversight
  Manage external research agencies to deliver outcomes on time and within budget, interpreting data to uncover insights and commercial opportunities.
• Champion Customer-Centric Changes
  Advocate for data-driven decisions within the Merchandise team and the broader business, ensuring insights are correctly interpreted, applied, and embedded in strategic planning.
• Collaboration & Mentorship
  Partner with the Customer Insights team to align programs of work, share best practices, and collaborate to maximise team ROI and overall effectiveness.
• Business Forums & Strategic Sessions
  Contribute to key forums such as RBU Customer Planning, Range Reviews (TPRs), and Customer Strategy Sessions, providing data-driven recommendations that shape our product and customer strategies.

To be successful in this role, you will have:

• Quantitative & Analytical Skills
  Proficiency in interpreting research, customer, and business data sets, plus experience with analytics tools (e.g., Q, R) and visualization platforms (e.g., Power BI).
• Market Research Expertise
  Knowledge of quantitative research survey design and proven ability to lead market research projects.
• Communication & Presentation
  Excellent influencing skills, stakeholder engagement, and the ability to write clear, impactful reports and presentations.
• Customer-Focused Orientation
  Adept at translating data into actionable strategies that enhance customer experiences.
• Relationship Building
  Skilled at working effectively within a time-critical environment, forging strong partnerships with diverse teams.
• Retail Background
  Prior experience in a merchandise or buying environment, with knowledge of both bricks-and-mortar and online retail, is highly desirable.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
• A free OnePass membership offering free delivery across Kmart & Target on eligible products
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
• Free onsite parking when you’re required to come into the office
• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• In-house café that serves breakfast, lunch and includes a collaborative space to work in
• Reflection room, space for prayer, meditation, or time for yourself
• Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Regular product sample sales with tonnes of discounted items to purchase
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
• Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
 

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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