Business Analyst Lead - OMFP

Brighter Futures Start here 

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do. 

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter. 

Join the team 

Kmart is launching a strategic initiative to transform the online shopping and fulfillment experience, driving both customer satisfaction and operational efficiency. This project will enhance real-time inventory visibility, reducing out-of-stock items and cart abandonment, while delivery lead-time visibility will boost conversion rates and improve post-purchase experiences.

Operationally, this initiative will help reduce order cancellations, minimize split shipments, and improve fulfillment productivity. The new platform will provide greater stability with less downtime and support scalability during peak periods. Additionally, it will harmonize Kmart and Target’s digital technology stacks, streamlining processes across both brands.

This is a high-impact project where you’ll help shape the future of online shopping and fulfillment for two most loved Australian brands. Join us to be part of an exciting transformation.

As a Business Analyst Lead, you will play a pivotal role in identifying operational improvement areas and collaborating with the Head of Product and Product Lead to define the tribe-level roadmap. You will be responsible for managing the performance and development of Business Analysts, contributing to risk and issue management, and ensuring successful project delivery.

What you’ll be doing: 

• Drive the Business Analyst guild and oversee the review of Business Analyst deliverables to ensure high-quality outcomes.
• Identify areas for improvement within operations and implement strategies to enhance efficiency.
• Manage the performance and development of Business Analysts, fostering a culture of continuous improvement.
• Participate in tribe risk and issue management, ensuring proactive identification and resolution of potential challenges.
• Assist in the development of business cases, benefits realisation, and initiative reviews to support project planning and delivery.
• Oversee the planning, delivery, and quality of projects, ensuring alignment with organizational goals.

To be successful in the role you’ll have:  

• Minimum of 7 years of experience as a Business Analyst, with at least 2 years working in an Agile environment.
• Strong knowledge of Agile delivery best practices, including Behavior Driven Development, discovery-to-delivery, and facilitation.
• Proven experience in requirements elicitation and workshop facilitation.
• Familiarity with documentation tools such as Jira and Confluence, and presentation/collaboration tools like Miro, Draw.io, Visio, and MS PowerPoint.
• Experience with software delivery methods, both Agile and Waterfall.
• Strong analytical skills, including AS-IS, TO-BE, GAP analysis, feasibility studies, opportunity assessments, cost-benefit analysis, and trade-off sliders.

Benefits we’ll offer you: 

• Flexible hybrid working options through our Flex When, Flex Well policy 

• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks 

• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products 

• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers! 

• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program 

• Free onsite parking when you’re required to come into the office 

• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances 

• A dynamic learning and support program 

• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 

• Reflection room, space for prayer, meditation, or time for yourself 

• Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 

• Regular product sample sales with tonnes of discounted items to purchase 

• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement 

• Great career opportunities across the broader Wesfarmers Group 

We’re here to make everyday living brighter 

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers. 
  

A place you can belong 

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates. 

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing diversity@kmart.com.au 

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now! 
  

We are a Circle Back Initiative Employer – we commit to respond to every applicant.