Workplace Operations Lead

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We’re looking for a Workplace Operations Lead to join our Property team at Kmart Group, based at our National Support Office.

This is a hands-on leadership role focused on ensuring the smooth, safe and efficient operation of key workplace services, including mailroom and loading dock operations, sample warehouse support, and event and meeting room logistics. You’ll lead a small team of Workplace Operations Attendants and work closely with stakeholders across the business to deliver reliable, high-quality workplace support services.

If you thrive in an operational environment, enjoy leading people, and take pride in keeping things running seamlessly behind the scenes, this could be a great next step in your career.

What you’ll be doing

• Lead and coordinate day-to-day workplace operations at the Kmart Group National Support Office, with a core focus on mailroom and loading dock services.
• Provide direct leadership, coaching and support to Workplace Operations Attendants, ensuring clear priorities, safe work practices and consistent service delivery.
• Oversee the safe, timely and accurate receipt, sorting, distribution and dispatch of mail, parcels, samples and deliveries.
• Ensure strong compliance with workplace health and safety standards across the mailroom, loading dock, sample warehouse and office areas, including hazard identification and incident reporting.
• Support sample warehouse operations in partnership with key stakeholders, including accurate tracking of sample movements and participation in stocktakes and audits.
• Coordinate and support meeting room and event logistics, including room setups, furniture movements and on-site support in collaboration with the Office Experience team.
• Act as a key point of contact for internal stakeholders, managing requests, priorities and escalations related to workplace operations and services.
• Identify opportunities for continuous improvement in workplace operations, processes and service delivery.
  
  

To be successful in this role you’ll have:

• Demonstrated experience leading or supervising workplace, facilities or operational support teams in a corporate or similar environment.
• Strong knowledge of workplace operations, including mailroom or logistics functions, facilities support and service coordination.
• A sound understanding of workplace health and safety requirements, with the ability to promote safe work practices and ensure compliance.
• Proven ability to manage competing priorities and deliver consistent service in a fast-paced, time-sensitive environment.
• Clear and professional communication skills, with the ability to work effectively with team members, stakeholders and service partners.
• A solutions-focused mindset, with the confidence to handle issues calmly and identify practical, effective outcomes.
• A collaborative and people-focused leadership style, with a genuine commitment to supporting and developing others.

Benefits we’ll offer you:

Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  

A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 

Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  

We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 

We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  

A dynamic learning and support program 

Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 

A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 

Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

#LI-Hybrid