Workforce Demand & Forecast Planner

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We're looking for a Workforce Demand Forecast Planner to join our Customer & Team Member Experience team and play a key role in shaping how labour demand is planned across our store network.

Partnering closely with Workforce Planning, Store Operations and cross-functional stakeholders, you'll help build and refine demand forecasts that support informed workforce decisions and operational excellence. This is an exciting opportunity for someone who enjoys working with complex data, uncovering insights and translating demand drivers into practical planning solutions that have a tangible impact across the business.

Working in a fast-paced environment, you'll combine analytical expertise, forecasting capability and commercial thinking to improve forecast accuracy, support workforce planning outcomes and drive continuous improvement initiatives.

What you’ll be doing

• Build, maintain and continuously improve demand forecasts using sales, transaction and operational data to support workforce planning decisions.
• Analyse large and complex datasets to identify trends, patterns and opportunities that improve forecast accuracy and business outcomes.
• Translate demand forecasts into actionable outputs that support labour planning, scheduling and workforce allocation across the store network.
• Validate data inputs, assumptions and forecasting models to ensure forecast quality, accuracy and integrity.
• Monitor forecast performance, investigate variances and identify opportunities for ongoing refinement and optimisation.
• Partner with Workforce Planning and operational stakeholders to understand business requirements and support demand-driven decision making.
• Support the integration of forecast outputs into workforce planning systems and scheduling processes.
• Contribute to continuous improvement initiatives that enhance forecasting capability, planning effectiveness and operational execution.

To be successful in this role you’ll have:

• Experience in workforce demand planning, forecasting, workforce planning, workforce analytics or a similar role.
• Strong analytical skills and the ability to interpret large datasets to uncover insights and support business decisions.
• Advanced Excel capabilities, including data manipulation, trend analysis, modelling and validation.
• Experience developing, maintaining or enhancing forecasting models and planning tools.
• Experience working with UKG Pro Workforce Management as the workforce management platforms .
• Strong problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Excellent stakeholder management and communication skills, with the ability to translate complex data into meaningful recommendations.
• A commercial mindset and an understanding of how forecasting impacts operational performance and workforce outcomes.
• Curiosity, attention to detail and a continuous improvement mindset.
• Experience within retail, customer-facing or large operational environments will be highly regarded.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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