State Services Manager (VIC/TAS)

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We’re looking for a State Services Manager to join our Facilities team. Based in Melbourne, this role is responsible for the end-to-end performance, compliance and delivery of facilities services across our VIC/TAS region.

Operating as the key link between national strategy and in-store execution, this role ensures our stores receive safe, compliant and high-quality services across Cleaning, Waste, Hygiene Pest, Recycling and Trolley operations. You’ll work closely with store teams, contractors and cross-functional partners to translate standards into action, resolve issues at pace and continuously lift service outcomes.

This is a hands-on, field-focused role suited to someone who enjoys being close to operations, thrives in complexity and is motivated by delivering tangible improvements in service, safety and customer experience.

What you’ll be doing

• Own the end-to-end delivery and performance of facilities services across your allocated state(s), ensuring standards are consistently met
• Conduct regular store visits and audits to validate service quality, safety and compliance outcomes
• Act as the primary escalation point for store-level service issues, driving timely and effective resolution
• Manage service providers against SLAs, holding them accountable for performance, quality and responsiveness
• Ensure cleaning, waste, pest and related services meet regulatory, safety and brand requirements
• Identify risks, service gaps and cost pressures, escalating and addressing issues in line with governance frameworks
• Support cost control by ensuring services are delivered within agreed scope and commercial parameters
• Provide structured reporting, insights and recommendations to support performance improvements and national decision-making
• Build strong relationships with Store Managers and operational teams, providing guidance on service expectations and escalation pathways
• Drive continuous improvement by identifying systemic issues and contributing to uplift in service standards and delivery models

To be successful in this role you’ll have:

• Experience managing services or facilities operations across multi-site environments
• Strong contractor and vendor management capability, with experience driving performance against SLAs
• Solid understanding of safety, compliance and hygiene standards within a retail or operational setting
• Proven ability to manage competing priorities and resolve issues in a fast-paced, reactive environment
• Strong stakeholder management skills, with the ability to influence across stores, contractors and support functions
• Commercial awareness, with experience identifying cost pressures and ensuring delivery within agreed budgets or scope
• Analytical and problem-solving skills, with the ability to identify trends and implement practical improvements
• Excellent communication skills, both written and verbal, with a clear and structured approach
• High level of organisation and attention to detail, with a proactive and outcome-focused mindset
  

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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