National Store Support Manager

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We are seeking a National Store Support Manager—a critical leadership role responsible for shaping how operational work, incidents, and initiatives are delivered into stores across Australia and New Zealand.

Reporting to the Head of Central Operations, this role leads the Store Support function and acts as a key interface between Stores, Merchandise, and the Support Office. You will ensure work is prioritised, sequenced, and delivered in a way that protects store capacity, reduces noise and duplication, and enables consistent execution at scale.

Operating with a strong store-first mindset, you will play a pivotal role in improving delivery discipline, enhancing store experience, and supporting safe, efficient operations across the network.

What you’ll be doing

• Own the governance and operating rhythm for all work entering stores, ensuring initiatives, requests, and issues are prioritised, sequenced, and delivered in a disciplined and consistent way.
• Lead forward-looking assessment of store capacity and demand, proactively identifying execution risk and shaping scope, timing, and delivery approaches to protect trading performance.
• Act as the central control point for operational incidents and asset management, ensuring effective triage, clear ownership, and sustainable resolution in partnership with internal teams and vendors.
• Maintain end-to-end visibility of work flowing into stores, reducing congestion, duplication, and disruption while improving delivery quality and store experience.
• Partner cross-functionally with Stores, Merchandise, and Support Office teams to ensure initiatives are practical, executable, and aligned to store capacity and operational realities.
• Use operational data, store feedback, and delivery insights to identify systemic issues and drive continuous improvement in how work is delivered into stores.
• Set and uphold enterprise delivery standards, challenging low-value or poorly designed work and holding the system to account for disciplined execution.
• Continuously evaluates emerging technologies and platforms, proactively sourcing solutions to strengthen store support and operational effectiveness.
• Build and lead a high-performing team, fostering accountability, service discipline, and a strong store-first mindset across the function.
   

To be successful in this role you’ll have:

• You are an experienced retail operations leader who understands the realities of store execution and thrives in fast-paced, high-volume environments.
• Proven experience leading store-facing or operational teams within large, multi-site retail environments
• Strong understanding of store operations, workload drivers, and capacity constraints
• Experience managing operational incidents, asset management, and vendor relationships
• Highly data-literate, with the ability to translate insights into practical improvements
• Confident influencing cross-functional stakeholders without direct ownership of execution
• Strong judgement—knowing when to push, challenge, or slow work to protect store outcomes

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

#LI-Hybrid