Head of Engineering and Delivery - Online Fulfillment

Brighter Futures Start Here

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.

We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.

Join our team

Kmart and Target’s Fulfilment Technology team is transforming the way products move from order placement to delivery across Australia and New Zealand.  Our online business continues to scale, and we are modernising the technology that powers order management, automated fulfilment environments, inventory movement, and last‑mile delivery.

We are looking for a Head of Engineering and Delivery to lead this next phase of transformation.  This is a role for a highly capable technologist who also brings strong delivery leadership, excellent stakeholder presence, and the ability to operate confidently with senior executives.  

What you’ll be doing:

• Leading Engineering Managers, Delivery Managers, Architects and a broad team of technologists across our online fulfilment and supply chain technology landscape.
• Driving the transformation of multiple fulfilment platforms and technologies into a modern, efficient, scalable environment that supports future cost‑per‑unit and operational performance targets.
• Overseeing the rollout and embedding of the next generation fulfilment platform already deployed in parts of the Kmart network, ensuring consistent adoption and strong delivery outcomes.
• Establishing and uplifting engineering practices, architectural standards, DevOps capability, automation, cloud maturity, and responsible AI usage across teams.
• Strengthening our fulfilment team by building capability, maturing ways of working, and setting a clear engineering and delivery operating model.
• Unifying disparate systems and teams into a cohesive engineering and delivery structure that supports end‑to‑end fulfilment.
• Partnering closely with senior stakeholders across Technology, Supply Chain, Online, Merchandise, Store Operations, and the Executive Team.
• Managing delivery across a complex portfolio with competing priorities, ensuring teams deliver reliably, on time, and at quality.
• Providing technical and delivery leadership through a period of legacy remediation and platform uplift.
• Coaching and developing leaders, building succession depth, and uplifting the broader engineering and delivery capability.

To be successful in this role you’ll have:

• Extensive experience in leadership across engineering and delivery.
• Strong technical foundations and the credibility to engage deeply with senior engineers, architects, and delivery leaders.
• Proven experience leading transformation across complex technology environments with multiple platforms or legacy estates.
• High learning agility, with the ability to step confidently into new domains such as fulfilment, supply chain, or logistics.
• Exceptional communication skills and executive presence, with the confidence to engage directly with C‑suite and board‑level stakeholders.
• Demonstrated ability to lead through ambiguity, lifting capability and culture in maturing teams.
• Experience in large retail, ecommerce, international organisations, or businesses operating across multiple markets is highly advantageous.
• Strong grounding in modern engineering practices, architecture alignment, cloud, DevOps, automation, and continuous improvement.
• Appetite for and experience with AI, GenAI, or AI‑enabled engineering/delivery tooling.
• Integrity, sound judgement, and the ability to have direct, constructive conversations when needed.
• Experience managing vendors, partners, or offshore delivery teams, ideally including exposure to India or similar global engineering locations.

Perks and benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 80% of your week in our National Office
• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
• Great career opportunities across the broader Wesfarmers Group.
• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
• Free onsite parking when you’re required to come into the office.
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
• A free OnePass membership offering free delivery across Kmart & Target on eligible products.
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Reflection room, space for prayer, meditation, or time for yourself.
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

A place you can belong

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.

#LI-Hybrid