Fulfilment Systems Operations Manager

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

As our fulfilment network continues to evolve, we're seeking a Fulfilment Systems Operations Manager to lead the operational performance, optimisation and continuous improvement of our Order Management & Fulfilment Platform (Manhattan Active Omni).

Reporting to the Head of Fulfilment Systems & Capability, this role will ensure our fulfilment platform delivers reliable, scalable and cost-effective outcomes across stores, customer fulfilment centres and transport networks.

Working closely with Supply Chain, Online, Technology and Operations teams, you'll drive platform performance, network optimisation and data-led decision making that improves customer experience while reducing cost-to-serve.

What you’ll be doing

• Lead the day-to-day operational management and optimisation of fulfilment orchestration, availability, routing and network logic.
• Drive improvements in fulfilment performance through analysis of cancellations, split orders, routing decisions and service outcomes.
• Partner with Supply Chain, Store Operations, Online, Technology and external stakeholders to deliver business priorities and operational excellence.
• Utilise performance insights and analytics to identify optimisation opportunities that improve customer outcomes and network efficiency.
• Support forecasting, capacity planning and readiness activities for peak trade periods, promotions and network changes.
• Lead and develop a specialist team focused on fulfilment systems optimisation, performance analysis and continuous improvement.
• Champion innovation through the adoption of advanced analytics, automation and AI-enabled solutions.
   

To be successful in this role you’ll have:

• Experience with Manhattan Active Omni (or like platform) (expand this to say technical and operational) (Must have for this role, desirable for Analyst)
• Background in Operations, Product or Technology within a retail or supply chain environment
• Strong analytical and problem-solving skills, with the ability to turn complex data into meaningful business outputs
• Advanced experience with data analysis and reporting tools such as SQL, Power BI or similar platforms.
• Proven ability to influence stakeholders and support decision-making through data-led recommendations.
• Experience working in fast-paced operational environments with multiple stakeholders and competing priorities.
• Strong commercial acumen and an ability to balance customer, operational and financial outcomes.
• Excellent communication and stakeholder management skills, with the ability to present insights to both technical and non-technical audiences.
• A passion for continuous improvement, innovation and improving business performance through data.
• Exposure to omni-channel retail, fulfilment, logistics or supply chain operations will be highly regarded.
• Relevant tertiary qualifications in Business, Commerce, Analytics, Supply Chain or a related discipline will be highly regarded.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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