Customer Data Governance Analyst

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

We have an exciting opportunity for an experienced Customer Data Governance Analyst to join our Customer Data Governance team! Based at our brand new office in Chadstone, you will be part of a small collaborative team, shaping and leading data quality, master data and metadata management initiatives whilst also ensuring appropriate compliance monitoring and checks are in place to detect and address issues quickly. 

We are looking for an independent and critical thinker with a continuous improvement mindset who can partner with key stakeholders to shape how customer data is used across KMG, ensuring it is governed, protected, and utilized effectively.

What you’ll be doing

As a Customer Data Governance Analyst working for Kmart you will:          

• Lead the implementation of controls across systems and processes to support compliance with KMG’s data governance policies and Customer Data Management Standards. 
• Collaborate with the data platform team and data stewards to implement and review Data Quality metrics, monitoring and remediation.
• Lead the implementation of our Data Governance tool Alation, Mmaintaining metadata, lineage and business glossaries for data owned by the Customer group.
• Support the Customer Data Governance Lead to monitor and maintain legal, regulatory and contractual obligations in relation to the use and management of customer data.  
• Support Compliance and Privacy investigations to conduct root cause analysis and ensure timely resolution.
• Support the rollout and enforcement of customer data retention policies across systems. Work with tech teams to ensure data lifecycle rules are implemented and monitored.  
• Provide Data Governance advice to business and technical stakeholders – documenting and communicating rules and processes for teams to utilise. 
   

To be successful in this role you’ll have:

• 5-7 years’ experience working in data governance or a related field 
• Demonstrated ability to effectively drive people, process and technical changes in line with data governance requirements. 
• Demonstrated ability to work in multidisciplinary teams.
• Experience in evaluating and guiding the correct use of customer data throughout the data lifecycle in accordance with policies, contractual obligations and relevant laws (Privacy Act, Spam Act). 
• Understanding of architecture and database management and implementation of technical controls to meet compliance requirements 
• Demonstrated experience in working with development teams and stewards to implement data quality management practices 
• Experience in the customer data domain and preferably retail industry
• Excellent stakeholder management, analytical and problem-solving skills 
• Demonstrated experience in the implementation of data governance tools, preferably Alation and Soda 

We are looking for someone who is comfortable wearing a few hats and switching between detail and big-picture thinking; enjoys fast-paced environments where priorities can shift;  and enjoys working with a broad range of stakeholders, sharing ideas and working together to create practical solutions.  

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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