Customer Analytics Manager

Brighter Futures Start Here

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.

We’re focusing on being a customer-led, digitally enabled retailer. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

We’re excited to share that our team will be moving to our new Chadstone office in early 2026!
This will be a space that brings us together — inspiring creativity, collaboration, and connection as we embark on this exciting new chapter.

Join the team

Our Customer Analytics & Insights function brings customer data to life.  As the Customer Analytics Manager you will be charged with shaping and sharing customer insights that connect directly to all areas of Kmart’s complex operations and empower senior leaders to drive our business forwards.  You’ll help answer big questions like what are customer purchasing behaviours with our brands, what are the different demographic dynamics and what’s changing and evolving in the retail market.

Using an impressive array of data sources you will uncover trends, evolving behaviours and engagement.  Partnering with a wide array of stakeholder groups you’ll collaborate closely with a broad cohort of leaders, ensuring insights translate into action.

What you’ll be doing

• Lead a small team to deliver clear, actionable customer insights.
• Translate complex data into compelling narratives and executive-ready storytelling.
• Partner with the wider business, and the adjacent Customer Insights (Qualitative) function to inform strategy and execution.
• Analyse market-level trends, customer engagement and spend patterns using data from a range of market-leading proprietary sources.
• Interface with the Data Enablement and BI teams to ensure robust data foundations and scalable reporting that regularly lands in front of key decision makers.
• Drive delivery at pace, balancing near-term outcomes with building a longer-term roadmap for improvement. 

To be successful in this role you’ll have:

• A strong background in business analytics, and experience leading a small team.
• Ability to interrogate data, apply analytical  thinking, and derive business-relevant insights.
• Demonstrated experience  with SQL, and other data and analytics skills and platforms.
• Proven experience crafting insights and stories for executive audiences.
• Comfort operating in fast-paced, complex environments with imperfect information and a strong bias to delivery.
• Retail experience is highly advantageous, as is experience navigating large, complex organisations.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings 
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!  
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program 
• We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  
• A dynamic learning and support program 
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor 
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes 
• Great career opportunities across the broader Wesfarmers Group 

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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