Business Analyst - Kmart Digital

Brighter Futures Start Here

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.

We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.

Join our team

The Kmart Digital team plays a key role in shaping the online and in‑store experiences for millions of customers.  We work across web, mobile, personalisation, payments, and the broader digital ecosystem to deliver products that are simple, intuitive, and customer‑centred.

As a Business Analyst, you’ll collaborate with designers, engineers, product managers, and stakeholders across the business to help deliver digital solutions that improve the way customers discover, shop, and interact with Kmart online.  This is a great opportunity to work in a fast‑paced environment where your work has real impact on how customers experience our brand.

What you’ll be doing: 

• Facilitating workshops and gathering requirements to understand business needs, customer problems, and technical considerations.
• Translating requirements into clear user stories, acceptance criteria, and supporting documentation for delivery teams.
• Working with cross‑functional teams to shape solution options, identify process improvements, and support decision‑making.
• Supporting Agile delivery practices, including story refinement, sprint planning, and review activities.
• Helping manage change impacts by ensuring stakeholders understand new processes, system updates, and customer experience implications.
• Building strong relationships with product, engineering, marketing, and operational teams to support smooth delivery across initiatives.

To be successful in this role you’ll have:

• Experience working as a Business Analyst in digital, ecommerce, or technology environments.
• A solid understanding of the software development lifecycle and the ability to collaborate closely with technical teams.
• Strong knowledge of Agile ways of working and tools such as Jira and Confluence.
• Experience using collaboration tools such as Miro, Mural, or process‑mapping tools like Visio or Draw.io.
• Excellent communication skills and the ability to distil complex information into clear, structured outputs.
• Experience working in retail or customer‑facing digital environments is advantageous.

Perks and benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
• Great career opportunities across the broader Wesfarmers Group.
• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
• Free onsite parking when you’re required to come into the office.
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
• A free OnePass membership offering free delivery across Kmart & Target on eligible products.
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Reflection room, space for prayer, meditation, or time for yourself.
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

A place you can belong

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.

#LI-Hybrid